1. Data Controller
The data controller responsible for your personal information is:
Forestdetoxify
Porirua City Centre, Porirua 5022, New Zealand
Phone: +64 22 437 7025
Email: admin@forestdetoxify.world
Website: forestdetoxify.world
For privacy-specific requests, contact us using the subject line "Privacy Request" so we can route your enquiry promptly.
2. Scope of This Policy
This Privacy Policy applies to visitors of our website, purchasers of educational products, participants in educational guidance sessions and programs, and individuals who contact us through forms or email. It does not apply to third-party websites linked from our pages; review their policies separately.
We publish general informational content about hydration and basic well-being. We are not a healthcare provider and do not process special categories of health data through routine website use unless you voluntarily include such information in a message.
3. Categories of Personal Data We Collect
3.1 Data you provide directly
- Identity and contact data: name, email address, phone number if supplied
- Communication content: messages submitted through our contact form
- Consent records: GDPR checkbox confirmations and cookie preference choices
- Transaction data: billing name, address, and payment references for educational products
3.2 Data collected automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages viewed, time on site, referral URLs (only when analytics cookies are accepted)
- Cookie identifiers as described in our Cookie Policy
4. Purposes and Legal Bases for Processing
We process personal data only when a lawful basis applies under the EU General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020.
- Contract performance: To deliver educational products, guidance sessions, or program access you request
- Legitimate interests: To operate and secure our website, prevent fraud, and improve content relevance, balanced against your rights
- Consent: For optional analytics and marketing cookies, and for sending educational newsletters where applicable
- Legal obligation: To retain certain financial records for tax and accounting requirements in New Zealand
5. How We Use Your Information
Specific purposes include:
- Responding to enquiries submitted via the contact form
- Scheduling and delivering non-medical educational guidance sessions
- Providing access to workbooks, programs, and challenges
- Processing payments and issuing receipts
- Maintaining internal records of consent and cookie preferences
- Aggregating analytics to understand which educational topics visitors find useful
- Complying with lawful requests from authorities when required
We do not use your data to make automated decisions that produce legal or similarly significant effects.
6. Data Retention Periods
We retain personal data only as long as necessary for the purposes described:
- Contact form messages: up to twenty-four months after the last response, unless you request earlier deletion
- Session notes from guidance meetings: up to thirty-six months after the final session, unless a longer period is agreed in writing
- Transaction and invoice records: seven years to meet New Zealand tax record requirements
- Cookie consent logs: twelve months from the date of consent
- Server security logs: ninety days unless needed for incident investigation
When retention periods expire, we delete or anonymise data using secure methods.
7. Sharing and International Transfers
We do not sell personal data. We may share limited information with:
- Hosting and infrastructure providers bound by data processing agreements
- Payment processors handling transactions on our behalf
- Email delivery services for transactional messages
- Professional advisers (lawyers, accountants) under confidentiality duties
Some processors may store data outside New Zealand or the European Economic Area. Where transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognised under GDPR.
8. Security Measures
We apply technical and organisational measures to protect personal data, including:
- HTTPS encryption for all website traffic
- Access controls limiting staff access to data required for their role
- Regular software updates on servers and administrative systems
- Strong authentication for internal dashboards
- Staff training on confidentiality and phishing awareness
No online transmission is completely risk-free. If you believe your interaction with us is no longer secure, notify us immediately.
9. Your Rights Under GDPR and Comparable Laws
Depending on your location, you may have the following rights:
- Access: Request a copy of personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion where no overriding legal basis requires retention
- Restriction: Ask us to limit processing in certain circumstances
- Portability: Receive data you provided in a structured, machine-readable format where applicable
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw consent: Withdraw cookie or marketing consent at any time without affecting prior lawful processing
We respond to verified requests within one month, extendable by two further months for complex cases with notice. You may lodge a complaint with the Office of the Privacy Commissioner in New Zealand or your local EU supervisory authority.
10. Children's Privacy
Our website and services are directed at adults. We do not knowingly collect data from individuals under sixteen without parental consent. Contact us if you believe a minor has submitted data and we will delete it promptly.
11. Third-Party Links
Pages may link to public nutrition or lifestyle education resources. We are not responsible for third-party privacy practices. Review their policies before submitting personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The "Last updated" date at the top will change accordingly. Material changes will be highlighted on the website for a reasonable period.
13. Contact for Privacy Matters
Email admin@forestdetoxify.world or write to the postal address listed in Section 1. Include sufficient detail for us to verify your identity before releasing information.
14. Online Advertising and Conversion Data
When we run online advertising in New Zealand or other regions, landing pages on forestdetoxify.world match the advertised educational offer. Conversion tracking, where used, relies on cookies only after consent via our cookie banner. We do not use sensitive health segments for ad targeting. Ad platform data processing is limited to campaign measurement and is described in our Cookie Policy.